Mac related

TechTool Deluxe, as part of an AppleCare Protection Plan (APP), now Universal Binary
See News article dated July 29, 2006
https://support.apple.com/techtooldeluxe/main?id=dl
http://www.micromat.com/index.php?option=com_content&task=view&id=166&Itemid=37

"You cannot install Mac OS X on this volume..." alert in Installer
http://docs.info.apple.com/article.html?artnum=303220
You may see the above alert in Installer and be unable to select the disk for installation if you're trying to install Mac OS X on a hard disk that you've connected to your Intel-based Mac.

Safari, Intel-based Macs: Internet plug-in not installed alert or blank page when loading plug-in content
http://docs.info.apple.com/article.html?artnum=303059
This may arise when Safari is using plug-ins that are not Universal binary.

USB and FireWire Quick Assist
http://www.info.apple.com/kbnum/n303598

Power Up Quick Assist
http://www.info.apple.com/kbnum/n303596

Useful sites for troubleshooting Mac problems
http://macfixit.com/
http://macintouch.com/
http://xlr8yourmac.com/
http://macwindows.com/

iPod and iTunes related

iPod Support Page
http://www.apple.com/au/support/ipod/
Here you'll find useful information to help you walk through your iPod woes. You'll also be able
request a service for your iPod and check if it's still under warranty.

How to recreate your iTunes Library
http://docs.info.apple.com/article.html?artnum=93313

Accurately determine your iPod battery life
http://www.info.apple.com/kbnum/n61475

iPod isn't responding—it appears to be frozen
http://www.info.apple.com/kbnum/n61705

iPod troubleshooting basics and service FAQ
http://www.info.apple.com/kbnum/n32222


Warranty and service related

Battery Exchange Programs

iBook G4 12-inch and PowerBook G4 12-inch and 15-inch (2006 Sony):
https://support.apple.com/ibook_powerbook/batteryexchange/
Also, see
here.

MacBook Pro 15-inch:
https://support.apple.com/macbookpro15/batteryexchange/
iBook G4 12-inch and PowerBook G4 12-inch and 15-inch (2005 LG Chem):
https://depot.info.apple.com/batteryexchange/


How to I find the serial number?
http://docs.info.apple.com/article.html?artnum=303372

Is my Mac or iPod still under warranty?
Go to
this page and enter your serial number in the field under "About Your Support Coverage".

Where can I get my Mac or iPod serviced?
While we offer this primarily to The University of Sydney departments, we may also be able to look after your Mac too.
See here. For iPods however, see above link for a more direct route.

My iPod screen's cracked, is it covered under warranty?
Short answer: No. There seems to be at least one local outfit however that would be able to repair just the screen without having you throwing the iPod out. Information provided as is - we don't have any dealings with them:

ithelp4u.com.au
ipod@ithelp4u.com.au
0412 100 900

PowerBook G4 Memory Slot (15-inch)
Some PowerBooks have issues with their lower memory slot. Find out more
here.

iMac G5 (Video and Power Issues)
Applies to first generation iMac G5 computers that have video or power-related issues as a result of a specific component failure. Find out more
here.